Privacy Policy

Who we are

We are Phage Refinery LLC is a Texas Limited Liability Corporation, and hereinafter may be referred to variously as “Phage Refinery”, “us”, “we” or “our” as appropriate.

What This Policy Covers

Phage Refinery’s privacy policy covers the collection and use of personal information that may be collected by Phage Refinery any time you interact with Phage Refinery, such as when you visit our website, when you purchase Phage Refinery products and services, or when you contact our sales or support representatives. Please take a moment to read the following to learn more about our privacy policies, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Phage Refinery, and we go to great lengths to protect it.

Your Privacy is Protected

Protecting your privacy and the confidentiality of your personal information is fundamental to the way we conduct business at Phage Refinery. To us, providing you with the best customer service includes handling your personal information with great care and respect. Phage Refinery takes precautions – including administrative, technical, and physical measures – to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

When you register at Phage Refinery we agree to protect the privacy of that information in compliance with the Personal Information Protection and Electronic Documents Act. Since January 1st, 2004, this Act requires every organization to obtain the consent of individuals before collecting, using or disclosing personal information in the course of commercial activity.

Integrity of Your Personal Information

As a client of Phage Refinery, you have entrusted us with your personal information such as your name, address, phone number and business details. This information is recorded in your file, stored on bank-level secure Internet servers, and hosted in multi-million dollar data centers. The information is only accessed by authorized system administrators and support representatives to help answer questions regarding your membership account. More specifically, we use this information to communicate with you.

How We Protect Your Information

We protect your information at all times with appropriate safeguards and security measures. Our strict security standards protect our systems and your personal information against unauthorized access or use. In fact, access to your file is restricted to employees and contracted third parties, who, as part of their agreements with us, are bound to maintain your confidentiality.

We Do NOT Sell or Rent Your Information

Be assured that Phage Refinery does not sell or rent your information to other individuals, businesses, or other entities.

When We Disclose Information

To help us provide the products and services that you expect from us, your personal information may be shared with legal entities within Phage Refinery who will safeguard it in accordance with Phage Refinery’s privacy policy. At times, Phage Refinery may provide information to companies that we have a strategic relationship with or that perform work for Phage Refinery to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver services to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Phage Refinery’s policies. Without such information being made available, it would be difficult for you to purchase products, have services provided for you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the Phage Refinery website.

Use of Your Personal Information

When you register for an account and provide us with your email address and/or phone number, you agree to the terms of this Privacy Policy, including how we send certain marketing emails and other electronic informational content to you. You can unsubscribe at any time from marketing emails or messages by clicking the unsubscribe link included in marketing emails, by contacting us, or further, by providing instructions to close your Phage Refinery account. Phage Refinery identifies the purpose for which your personal information is collected and will be used or disclosed. If that purpose is not listed below we will do this before or at the time the information is actually being collected. By registering for an account and using the Phage Refinery website, you will be deemed to consent to our use of your personal information for the purpose of:

  1. communicating with you generally
  2. processing your subscription and purchases
  3. proposing potential products or services
  4. processing and keeping track of any actual completed transactions and reporting back to you
  5. protecting against fraud or error
  6. providing products and services requested by you
  7. recommending products, services and events that Phage Refinery believes will be of interest and provide value to you
  8. performing statistical analyses of user behavior and characteristics, in order to measure interest in and use of the various sections of this site so as to improve design and navigation and to gather marketing information. Only aggregated data from these analyses, not individual data, will be used for this purpose.
  9. fulfilling any other purpose that would be reasonably apparent to the average person at the time we collect it from you
  10. improving Phage Refinery’s products and services (e.g., leveraging transactional data to improve search and/or SEO ranking)
  11. complying with legal and governmental requirements
  12. providing information to research partners and academics that advances scholarship and innovation that support Phage Refinery’s business or mission, and enhances discovery and innovation on topics relating to the advancement of our industry and technology.

You Benefit From Our Use of Your Personal Information

Access to your personal information also enables us to offer you more personalized service. The better we know you, the better we are able to respond to your needs. With a clear understanding of your personal situation, we can offer informed advice and assist you now and in the future.

Your Right to Access, Update and Correct Your Information at Anytime

At Phage Refinery, we trust and value the accuracy of your personal information. At all times, you have the right to ask for access to the information in your file and request that we update your file for accuracy or correct any errors. If you would like to request access to or correction of your personal information, please email your request to

Your Right To Withdraw From Data Collection

We respect your right to privacy and make it easy to withdraw from data collection, specifically by blocking cookies and unsubscribing from emails. However, by withdrawing consent, Phage Refinery may not be able to offer or deliver our products or services in an expected manner or indeed at all. If you’d like to withdraw from data collection, simply email to make your request.

Storage and Processing of Your Personal Information

Phage Refinery’s site and services are hosted in data-centers located in the United States of America. As such, user information provided to Phage Refinery (including personal information) is sent to the United States for processing and may be accessed by their courts, law enforcement, and national security authorities while it is in their jurisdiction.

Embedded Content from Other Websites

Information on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content in way(s) that are beyond our control, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Thank You!

We thank you for your business and look forward to continuing to serve you. If you have any questions or concerns, they can be sent to or by mail to Phage Refinery, 1305 East Houston St, #116, San Antonio, TX 78205 USA.

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